Frequently Asked Questions
Everything you need to know about your HOTWAV experience.
What kind of warranty comes with HOTWAV devices?
All HOTWAV smartphones and rugged tablets come with a standard 12-month limited warranty covering manufacturing defects and hardware failures under normal use.
Which countries do you ship to?
We offer worldwide shipping to most countries. Delivery times typically range from 7 to 15 business days depending on your location and selected shipping method.
Are HOTWAV rugged phones fully waterproof?
Yes, our rugged series devices are IP68 and IP69K rated, meaning they are protected against water immersion up to 1.5 meters for 30 minutes and resistant to high-pressure water sprays.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do HOTWAV phones support 5G connectivity?
Select newer models in our lineup support 5G global bands. Please check the specific product specifications page to confirm network compatibility with your local carrier.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping region.