Returns & Exchanges
At HOTWAV, we stand behind the quality of our rugged smartphones and tablets with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your device for a full refund or exchange provided it is in its original condition.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original packaging, including all accessories, manuals, and promotional items that were included in the initial shipment.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location; please ensure you retain the tracking number for your records.
Inspection and Refund
Once our technical team inspects the returned device to confirm its condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing